Torch AvkastenWe're here to help.
Have a question about Torch Avkasten or your account? Our support team is glad to help. Get in touch and we'll respond as promptly as we can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached β identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a two-minute call than in four messages.
Outside working hours
Messages sent in the evening or on the weekend are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email address and the approximate date of whatever you're asking about are enough for us to locate the account. Never send a password, full card number or one-time code β no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated straight away rather than joining the normal queue.
Before you write in
Most questions already have an answer on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked. β costs, withdrawals, verification and minimums.
- A methodical process, start to finish. β what happens after you register, step by step.
- Pricing β what's free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: MonβFri, 9:00β18:00 |
| Abuse report β /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |